Refund policy

30-Day Money-Back Guarantee

We stand behind every product we sell. If you are not completely satisfied with your purchase, you may request a refund within 30 days of delivery.

Eligibility

To be eligible for a refund:

• The request must be made within 30 days of delivery confirmation.
• The product must be in its original packaging (opened or unopened).
• You must provide proof of purchase (order confirmation email or order number).

How to Request a Refund

To initiate a refund, contact our customer support team at contact@novasense-usa.store with your order number and reason for the return. We will respond within 2 business days with return instructions.

Return Shipping

Return shipping costs are the responsibility of the customer unless the product was received damaged or defective. In cases of damaged or defective products, we will provide a prepaid return label.

Refund Processing

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days and credited to your original payment method.

Exchanges

We offer exchanges for different scent variants within 30 days of delivery. Contact us at contact@novasense-usa.store to arrange an exchange.

Non-Refundable Items

Gift cards and promotional items are non-refundable.

Need a refund or exchange?
Email: contact@novasense-usa.store
Phone: (213) 566-8780